We are a global $6B manufacturer that has grown through acquisition. In the previous era, our corporate IT group directed all IT operations. However, each new acquisition came with its own IT function, who did not want to be told by corporate IT how to run their operation. This eventually led to open rebellion. Our fed-up CEO was on the verge of outsourcing all of IT. in3 helped change our IT culture and redesigned all the jobs to help our IT staff better focus on their internal customers and make corporate IT more responsive. This solved the problem and kept our IT organization intact. They just had to learn their new roles, understand what measures were important, and to be customer oriented.