Regarding Profitability, Productivity and Turnover, he is an authority in creating high performance cultures. His systems-based, culture-specific interventions can include all the alignment levers involved in large-scale change, such as: management culture alignment, job/process design, 9 Block management, talent acquisition and succession. Software supports these interventions which improve decision making and sustain improved performance. Regarding Motivation, Don created a culture model which reveals why some strategies work and others do not; why some change happens, and other change does not; why some people fit and others do not, and why some post-acquisition cultures blend and others do not. It predicts problems before they occur, based on the interaction of cultural preferences. Regarding Accountability and Capability, Don created a 9 Block tool that aligns business and talent requirements.
Prior to founding in3, Don was Regional Managing Director of Willis Towers Watson’s Organization Effectiveness practice, President of Organization Effectiveness Consultants, and senior leader of the think tank that started Accenture’s Change Practice. He created the original tools, schools and methodology. He was Accenture’s firm-wide expert in Culture, Change, and Talent Management and leader of the People aspect of large-scale enterprise transformation projects.
Clients include: Accenture, AT&T, Aramark, Blue Cross Blue Shield, Brylane, Delta Airlines (Northwest), Educational Testing Service (ETS), Guardian Industries, Land O’Frost, Linde Group (BOC), Mary Kay, McDonalds, Microsoft, Motorola, Owens Corning, PepsiCo, Roadway, RR Donnelley (Moore), ServiceMaster, SPX, and Underwriters Laboratories.
Don is a former board member of Institute of Educational Partnerships, former board chair of Emmaus-Chicago, and chief pot & bottle washer at the St. Thomas Soup Kitchen in Uptown-Chicago.