Deliver results that matter. Jobs atrophy over time so a job’s focus becomes diffused. Time gets wasted on unimportant things, because key roles are not redefined for new business demands.
Although the culture can be mapped, and the capability engine revved up, the road to success is often neither mapped nor measured. Redefined and weighted job roles aid employees and their managers in determining what the customer wants and how to achieve it. in3‘s inTEND methodology:
a) Identifies what the internal/external customer expects,
b) How it should be measured, and
c) When it should be delivered.
Focusing job roles creates a sense of purpose, cutting wasted time and concentrating efforts to make an impact. Clear, quantifiable metrics allow informed managers to guide projects to completion. Employees know what to expect, and managers know how to evaluate.